Government hosts Five-Star Service to the North

In anticipation of the opening of hotels in the North of Dominica, the Ministry of Commerce and Tourism are ensuring service providers absolute readiness to serve guests with five-star quality.

The Ministry of Commerce, Enterprise & Small Business Development; Ministry of Tourism and Culture; Discover Dominica Authority (DDA) held a three-day two-component workshop in Portsmouth – Delivering Quality Service by CTO’s Joan Leacock and Business Development by CREAD’s MSME Business Advisor, Elijah Leblanc.

The workshop which ran from June 17 – 27 was split into four groups with the business development module around the central theme:

Creating and Sustaining a Five-Star Mindset – while concentrating on the intricacies of business development including: Formation of a Business, Accountancy, Supply Chain Logistics and Risk Management; while Delivering Quality Service focused on several customer centric and tourism related topics.

91 small business owners and operators from Portsmouth and neighboring northern villages attended the event, the interactive workshop provided practical training and encouraged a high level of interface. Participants, most of whose businesses, were adversely impacted by Hurricane Maria lauded organizers for the workshop and the areas expertly and thoroughly explored.

The reviews of the session where amazing , and the participants have fully supported and embraced what they have learnt.